Heatilator Fireplace Repair & Service
One of the oldest US fireplace brands, making gas, wood, and outdoor fireplaces widely used in new homes.
About Heatilator
Heatilator makes factory-built gas and wood-burning fireplaces, plus outdoor gas and wood fireplaces. It is a Hearth & Home Technologies brand under HNI Corporation and shares parts and the IntelliFire ignition system with Heat & Glo and Majestic.
Heatilator is a builder favorite and sits in the entry to mid range. Lines like the Novus, Caliber, and Heirloom are some of the most common gas fireplaces in tract homes, while the Crave series offers a modern linear look at a lower price than most premium brands. Because so many were installed in new construction, techs see Heatilator units constantly, and parts are widely stocked. Units are sold through builders, hearth dealers, and some online retailers, and most are installed by the dealer.
History
The first Heatilator fireplace was built in 1927 in Syracuse, New York. The company introduced factory-built systems that removed the need for masonry in 1946 and zero-clearance fireplaces in 1955. Manufacturing moved to Mount Pleasant, Iowa, in 1964. The Mark 123 (1968) and later E Series became top sellers, and HON Industries bought the business in 1981. In 1996 Heatilator merged with Heat-N-Glo to form what is now Hearth & Home Technologies. The Novus gas line launched in 1995.
What Heatilator is known for
Heatilator products for outdoor kitchens and patios
| Product | Lines | Notes |
|---|---|---|
| Gas fireplaces | Novus nXt, Caliber nXt, Heirloom, Crave, Rave, Ion, Eclipse, Reveal | Direct-vent traditional, modern, and linear models. |
| Wood-burning fireplaces | Constitution, Birmingham, Icon, Element | Factory-built wood fireplaces, including high-efficiency models. |
| Outdoor fireplaces | Twilight II, Twilight Modern, Palazzo, Carolina, Villawood, Castlewood | Outdoor gas and wood fireplaces. |
How much does Heatilator cost?
- Traditional gas fireplaces (Novus): about $2,300
- Linear gas fireplaces (Crave): MSRP from about $4,600
Typical street prices we found when researching. Prices change, so check with a dealer.
Where to buy Heatilator
Mostly installed by builders in new homes and sold through authorized hearth dealers. Some online fireplace retailers list Heatilator units.
Warranty: Covered by the Hearth & Home Technologies limited lifetime warranty: on gas units the firebox and heat exchanger are covered 20 years, burners and logs 10 years, and factory-installed components and ignition modules 2 years.
Common Heatilator repairs
These are the jobs our verified pros see most on Heatilator. Find a pro near you, or shop Heatilator parts if you're doing it yourself.
Questions about Heatilator
Who services Heatilator fireplaces near me?
The Find a Pro directory lists Pro Grill Verified companies that work on Heatilator fireplaces. Search by your ZIP code to see who serves your area.
Why won't my Heatilator gas fireplace stay lit?
A dirty pilot, a weak thermopile or flame sensor, or a failing valve are the usual causes. A tech can test the ignition system and replace the bad part.
Are Heatilator parts the same as Heat & Glo parts?
Many are. Both brands are made by Hearth & Home Technologies and share components like IntelliFire ignition parts, but always match the part to your model and serial number.
Where are Heatilator fireplaces made?
Heatilator's main factory has been in Mount Pleasant, Iowa, since 1964.
Pro Grill is not affiliated with Heatilator. Brand names and logos belong to their owners. Information here was gathered from public sources and may change; check with the manufacturer for official specs and warranty terms.