Montigo Fireplace Repair & Service

Canadian maker of modern linear, multi-sided and custom gas fireplaces for homes and commercial projects.

About Montigo

Montigo builds gas fireplaces with a strong lean toward modern linear designs, see-through units and custom commercial work. Residential lines include DelRay, Distinction, Phenom, Divine multi-sided models, the power-vented Exemplar series and Illume inserts, while the Prodigy line covers large commercial and multi-unit projects such as hotels and condo towers.

The brand sits in the premium tier. It is popular with architects, builders and designers who want long linear fires, indoor-outdoor see-through units or a fireplace engineered for an unusual space. Montigo sells through authorized dealers and distributors, plus a small number of authorized online retailers in the US. Because many models are power-vented or use electronic ignition, owners should plan on professional installation and a yearly service visit from a qualified tech.

Founded1976
HeadquartersLangley, British Columbia
Parent companyEmpire Comfort Systems (Empire Group)
Made inCanada (Langley, British Columbia) and USA (Ferndale, Washington)
Price levelPremium

History

Dan Binzer began installing zero-clearance wood fireplaces for Vancouver-area builders in 1976 and started manufacturing gas fireplaces under the Montigo name in 1985 through his company Canadian Heating Products. The company is credited with early work on direct venting for residential gas fireplaces and an early sand-pan gas log set. It later added custom-engineered and commercial fireplaces and a louvered termination system for multi-unit buildings. In 2023 private equity owner CAI Capital Partners sold Montigo's operating assets to Empire Comfort Systems of Illinois.

What Montigo is known for

Long linear and see-through gas fireplaces up to 96 inches wide
Custom and semi-custom engineered units for architects and commercial projects
Power-vented Exemplar and Prodigy lines for installs far from an outside wall
Indoor-outdoor see-through models
Early role in residential direct vent gas fireplaces
15-year limited warranty on residential burners and fireboxes

Montigo products for outdoor kitchens and patios

ProductLinesNotes
Linear gas fireplacesDelRay Linear, Distinction, PhenomDirect vent modern units in basic and full-load versions.
Traditional and square gas fireplacesDelRay Square, ParagonTraditional-style direct vent models with log sets.
Multi-sided gas fireplacesDivine, Distinction See Through, Phenom See ThroughCorner, pier, bay and see-through layouts.
Power-vented luxury fireplacesExemplar (incl. R324STIO indoor-outdoor)Power vent allows flexible placement.
Gas fireplace insertsIllumeFor existing masonry fireplaces.
Wood-burning fireplacesWildfireWood fireboxes that can also accept a gas log set.
Outdoor gas fireplacesOutdoor Series, MahanaVentless 304 stainless steel patio units.
Commercial gas fireplacesProdigyPower-vented, 36 in. to 96 in. wide.

How much does Montigo cost?

  • DelRay linear and square gas fireplaces: about $3,000 to $8,200
  • Distinction modern and see-through fireplaces: about $5,800 to $16,800
  • Exemplar indoor-outdoor see-through: roughly $10,900
  • Illume gas inserts: about $4,800 to $4,900 before surround and venting

Typical street prices we found when researching. Prices change, so check with a dealer.

Where to buy Montigo

Montigo is sold through authorized hearth dealers and distributors, with commercial projects handled through architects and builders. A few authorized online retailers sell it in the US; the warranty can be void if bought from an unauthorized seller.

Warranty: Residential models carry a 15-year limited warranty on the firebox, heat exchanger and main burner, with gas valves, electrical parts, glass and media typically covered for 1 year. Professional installation by a licensed installer is required.

Common Montigo repairs

Hot-surface or intermittent pilot ignition failures
Gas valve and control board replacement
Power vent fan and pressure switch troubleshooting on Exemplar and Prodigy units
Remote and receiver replacement or reprogramming
Glass cleaning, gasket replacement and broken glass replacement
Linear burner cleaning, media replacement and flame tuning

These are the jobs our verified pros see most on Montigo. Find a pro near you, or shop Montigo parts if you're doing it yourself.

Questions about Montigo

Who services Montigo fireplaces near me?

The Pro Grill Find a Pro directory lists Pro Grill Verified companies that work on Montigo gas fireplaces. Search by your ZIP code to see local options.

Does a Montigo power-vented fireplace work in a power outage?

Power-vented models such as the Exemplar rely on household power for the vent fan and ignition, so they will not run during an outage.

Does Montigo require annual service for the warranty?

Retailer warranty summaries say Montigo expects professional installation and annual service, so keep your install and service records.

Who owns Montigo?

Empire Comfort Systems, the family-owned Illinois hearth manufacturer, acquired Montigo's operating assets in 2023.

Pro Grill is not affiliated with Montigo. Brand names and logos belong to their owners. Information here was gathered from public sources and may change; check with the manufacturer for official specs and warranty terms.